Privacy policy
Software Improvement Group B.V. (SIG) respects your privacy and processes your data in compliance with the relevant legislation. Personal data from our customers and visitors to our website will be processed with the utmost diligence.
In this Privacy Statement, we inform you about the processing of your personal data. We reserve the right to change its content. This is the most up-to-date version.
Who is responsible for processing your personal data?
Software Improvement Group B.V. (‘SIG’, ‘Software Improvement Group’, or “Software Improvement Group (SIG)’), located at Fred. Roeskestraat 115, 1076 EE Amsterdam, The Netherlands, is the controller of the processing of your personal data.
For what purposes and on what basis do we process your personal data?
Software Improvement Group’ processes your personal data for specific and legitimate purposes and only if it can invoke one of the bases in the General Data Protection Regulation (‘GDPR’).
Software Improvement Group can process for the following purposes including (if necessary) your name, address, e-mail address, telephone number, IP address, and other details (job title, company, country of residence).
Provision of products and services or cooperation
Software Improvement Group processes your personal data for the sale of its products and services or because of the cooperation it has entered into with you based on the performance of the agreement entered into with you.
Direct marketing and satisfaction research
After the delivery of our products and/or services, we have a legitimate interest to analyse your data within our customer data platform and to approach you with commercial messages for similar products and services (‘direct marketing’), to invite you to a relationship event and to invite you to a satisfaction survey so that we can constantly improve your customer experience.
Contact form website
If you fill in our contact form on the website, we process your personal data based on your consent to contact you. Whenever you fill out a form on our website, we can associate data such as website browsing (e.g. which pages have been visited) to your email address. We do so to improve our tracking and serve you with an improved experience. We treat this data internally and we do not share this data with any third party. We use Salesforce to handle and process this data. For more information, please visit their webpage.
If you want this or any other of your data to be updated or erased, please contact us via the contact form at the bottom of any page (footer).
Cookies website
We use cookies to keep track of your interactions with our website. A cookie is a piece of data stored on a user’s hard drive containing information about the user. When visiting our website, you will be shown a cookie banner, informing you about the types of cookies and allowing you to consent or not. For more information on this and how to update or withdraw your consent, please refer to our cookie policy.
Who has access to your personal data?
At Software Improvement Group, only authorized personnel have access to your personal data and only if strictly necessary for the performance of their duties.
How do we secure your personal data?
Software Improvement Group makes every effort to secure your personal data as well as possible. In doing so, Software Improvement Group complies with the applicable security standards. For more information about our security and privacy efforts, please visit our Security and Compliance Reports page.
How long do we keep your personal data?
Software Improvement Group will not retain your personal data for longer than is necessary for the performance of our activities.
What rights do you have in relation to the processing of your personal data? You can invoke the following rights under the GDPR:
- You have the right to access your personal data. This means that you can request which personal data we process about you.
- If you believe Software Improvement Group has incorrect personal data about you, you can have this personal data corrected.
- You can ask to have your personal data removed from the systems.
- You can ask to restrict the processing of your personal data for the period necessary to assess your requests or objections.
- You can request us to transfer your personal data to a third party.
- You can object to the processing of your personal data carried out on the basis of our legitimate interest, such as direct marketing.
Since Software Improvement Group processes your personal data with your consent, you can withdraw this consent at any time.
How can you complain or contact us about the processing of your personal data?
If you have a complaint about the processing of your personal data, have any questions about it or wish to invoke any of your rights, please contact us via the contact form or via email at marketing@softwareimprovementgroup.com.
You will receive a response from us as soon as possible. The settlement of any of your rights, will take place within the applicable period of 1 month (30 days).
What about the use of your data by third parties or on a third-party website?
Software Improvement Group is not responsible for the processing of your data on any third-party website not affiliated to Software Improvement Group. Software Improvement Group does not share any of your personal data to third parties without a legalcook requirement. However, we may use some third-party cookies (e.g. Google Analytics, Hotjar) to improve your experience on our website. If you accept non-necessary cookies, third-party services may process your data as per your consent. We would like to refer you to the privacy statements of these third parties. To check these and update or withdraw your consent, please have a look at the table in our cookie policy.
Your personal data & services, courses, seminars, contact and contracts
We may process personal data when you make use of our services, participate in courses or seminars, and contact SIG. SIG may use your personal data to fulfill a contract, to prepare for a contract if you ask us to, and to send you information about our services. We will not share your personal data with third parties unless the law requires us to.
Contact us
If you have any questions in relation to the information concerning privacy and personal information, please contact us via our general contact form. If your personal information changes or if you no longer wish to receive our communications, please contact us and we will update or remove your personal data.